Shipping policy

Shipping Policy

Thank you for shopping with Firefly Golf! We strive to provide a seamless shopping experience, and this Shipping Policy outlines the shipping process for all orders placed on our website.

1. Shipping Locations

We currently ship to the following locations:

  • Worldwide!

2. Order Processing Time

  • All orders are processed within 2 business days after payment is received.
  • Orders are not processed on weekends or holidays.
  • Orders placed after 12pm PST will be processed the following business day.

3. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Delivery within 5 business days.
  • USPS Priority Shipping: Delivery within 3 business days.

Note: Delivery times may vary based on your location and the shipping method selected at checkout.

4. Shipping Costs

  • Free Shipping: Over $60
  • Flat-Rate Shipping: $4.50 USPS First Class w/ tracking
  • International Shipping Costs: $39 UPS Expedited

Shipping charges will be calculated at checkout based on your order size, weight, and destination.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email or text. You can use this tracking number to monitor your shipment's progress on the carrier’s website.

6. Order Issues

  • Missing or Lost Packages: If your package hasn’t arrived within the expected delivery window, please contact us at [customer service email or phone number], and we will investigate the issue with the carrier.
  • Incorrect Address: Please ensure your shipping address is accurate at checkout. We are not responsible for packages delivered to incorrect addresses due to customer error.

7. International Shipping

  • Customs Duties & Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
  • Shipping Delays: International orders may experience delays due to customs processing, weather, or other unforeseen circumstances.

8. Shipping Restrictions

  • Certain products may not be eligible for shipping to certain locations due to legal or regulatory restrictions (e.g., hazardous materials or perishable goods). We will notify you if your order cannot be shipped to your location.

9. Returns and Exchanges

For more information on returns and exchanges, please visit our [Returns Policy page].